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NATIONAL SHIPPING
|
Zone |
Rate |
Transit time |
free shipping |
|
Spain (Peninsula) |
€ 4.50 |
24 / 48h |
> € 50 |
|
Balearic Islands |
€ 5.95 |
48h |
> € 50 |
|
Canary Islands |
€ 9.95 |
48h / 72h |
> € 50 |
Delivery times
We understand that as a customer you expect to receive your order as soon as possible, that is why we work to deliver your order as soon as possible and with deliveries of 24/48 working hours in the Peninsula.Even so, periods of launches, promotions or Black Friday and Cyber Monday campaign in which these periods are not guaranteed are excluded.
In order to know when your order is dispatched, keep an eye on your email inbox.We will send you a shipping confirmation for your order and you will also receive an SMS from the logistics company indicating the estimated delivery date.If you place the order on a business day before 2:00 p.m., you could receive it the next business day, otherwise, the period is increased by one more day.On weekends or holidays, shipments are managed the next business day.
Orders placed during office hours (Monday to Thursday, from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 1:30 p.m.) are processed on the same day and delivery times depend on the country of destiny.Shipments are not made on Saturdays, Sundays or holidays, but the next business day.
How does the shipment work and what to do if I am absent from my home on the day of delivery?
A first delivery will be made at the indicated shipping address and if you are absent at the time of delivery, the courier will try to leave a notice in the mailbox.It is not always possible to leave a note, since sometimes the messenger cannot access the portal or the housing complex.After this first delivery attempt, the delegation that distributes your area will try to contact you to arrange a second delivery.If in the second delivery you are also absent, the order will remain in the delegation of your area so that you can pick it up at the agency.If for any reason they have not been able to contact you to arrange delivery, you can write to us at info@sealaromas.com so that we can provide you with the contact information or help as necessary.
It is possible that, for shipments to the Canary Islands, customs management implies the opening of the order.
How can I track my shipment?
You can track your shipment using the link that you will find in the email that confirms the shipment of your order.If you prefer, you can follow up using a tool that you will find in the SMS that the logistics company will send you.
Can I receive my order in the time slot of my choice?
You can leave your preferences about the delivery time in the comment box for the carrier that you will find before finalizing your order.Although we know that they do their best to be able to make the delivery within the specified time, it may be difficult for them to comply depending on the route of the carrier.Do not be impatient!Also if you prefer you can select a collection point and go for your order whenever you prefer.
What if my delivery address is wrong?
</p><p>We recommend that you review the address indicated when placing your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost.If you detect any incorrect information, contact us as soon as possible at info@sealaromas.com.Also this management can increase the delay in delivery between 24 and 48 hours more.Don't forget to check all the fields well!